Please note that lightweight accounts are no longer created automatically for people leaving CERN.
If you need an alternative authentication method, e.g. to access your tax certificates, please link an
external account from the new
CERN Users Portal, using the "Linked Accounts" tab.
The password change pages have been moved to the new
CERN Users Portal.
Account Management Support
If you have any questions or problems with the Account Management system, you
can contact the Service Desk (phone +41 22 76 77777) or open a ticket for the
Account Management support.
Opening a support ticket will help deal with your request more efficiently.
Account Management ticket
You can open a support ticket for the Account Management service using this link: